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Service Designer
End-to-end service design, from Customer Journey to Service Blueprint
About this role
We're looking for a Service Designer who sees the big picture of the entire customer experience, online and offline, to help clients design services that work in practice and meet business needs.
What you'll do
Do in-depth research, interviewing users, customers and frontline staffCreate Customer Journey Maps and Service BlueprintsOrganize and lead Co-creation Workshops with clientsIdentify Pain Points and design service improvementsWork with the UX/UI team and PMs to turn concepts into digital solutionsWhat we're looking for
2+ years of experience in Service Design, UX Research or CXUnderstand Design Thinking and Service Design toolsFacilitation and workshop leading skillsSummarize Insights and tell stories visually with clarityCommunicate well with clients and executivesNice to have
Has worked on projects in Healthcare, Retail or FinanceFluent in Miro / FigJamBasic UI design skillsWhat you'll get
REAL PROJECTS
Real projects, real clients
Work that is actually used across many industries
MENTORSHIP
A mentor looks after you
Regular feedback from the Senior team
HYBRID WORK
Flexible working
A mix of working at the office and remotely
LEARNING
Always learning
Join Okuzero Workshop within the team