SERVICE 05 · Service Design
SERVICE
SERVICE
DESIGN
See every customer touchpoint, from before purchase to after-sales
IS THIS FOR YOU?
A good fit for you
if you're facing these problems
01Customers keep complaining but you don't know where the problem is
02Redundant processes between departments
03Online and in-store experiences aren't connected
04You want an edge with a superior service
WHAT YOU GET
What you'll get
USER RESEARCH
Deep customer understanding
Interviews with customers and frontline staff
CUSTOMER JOURNEY MAP
See every touchpoint
From before purchase to after-sales
SERVICE BLUEPRINT
Behind the service
Connects stores, systems and teams together
CO-CREATION WORKSHOP
Brainstorm together
Working alongside your team
PROCESS IMPROVEMENT
Reduce redundancy
Make processes flow more smoothly
RECOMMENDATIONS
Actionable recommendations
Summary of recommendations with priorities
PACKAGES
Packages and starting prices
Starting prices to help you plan a budget. Final pricing depends on project scope. Get a free quote with a timeline.
Basic Package
RecommendedSuits getting started with exploring problems
From15,000THB
✓About 1 week
✓2 online meetings
✓User Research & Customer Journey Map
Request a quoteCustom Project
For large projects or multiple channels
Custom quote
✓Service Blueprint across every channel
✓Co-creation Workshop with your team
✓A long-term service improvement plan
Request a quoteGet a free quote with a timeline
Message us about your project and the Okuzero team will help design the right solution.